Refund Policy — TravelTrue Nature
At TravelTrue Nature, we strive to ensure a seamless booking experience. Our refund policy is as follows:
1. Cancellation by Customer
Cancellations made by the customer are subject to the terms and conditions of the respective service provider (airlines, hotels, etc.).
TravelTrue Nature may charge a service fee for processing cancellations.
2. Cancellation by Provider
If a service is cancelled by the provider (e.g., flight cancellation), refunds will be processed as per the provider's policy.
3. Refund Processing Time
Refunds are typically processed within 7-14 business days after approval from the service provider.
4. Non-Refundable Services
Certain services, such as visa fees and service charges, are non-refundable once the service has been initiated.
5. Contact Us
For any refund-related queries, please contact us at support@traveltruenature.com.